Question 1

HOW DO I PLACE AND ORDER?

Accepted Answer

You will need to contact us directly to place an order. Select the desired product(s)/services. On receipt of your order, you will receive an acknowledgment email. Please note, this is not an order confirmation. You will receive a confirmation email of your order once it has been officially accepted.

Question 2

CAN I AMEND AN ORDER ONCE I HAVE PLACED IT?

Accepted Answer

Once an order has been confirmed, we are generally able to amend it if we have not already begun significant work on the project. If you wish to change any key details, we recommend contacting us immediately. For any further questions, please contact Client Services.

Question 3

HOW DO I CHECK MY ORDER STATUS?

Accepted Answer

After placing your order, you will receive an acknowledgement email which confirms receipt. After your order has been accepted, you will receive a confirmation email. After this, you will receive an email with your order’s tracking information. You can always check an order’s status by logging into your ACCOUNT and checking MY ORDERS.

Question 4

CAN I CANCEL MY ORDER?

Accepted Answer

If you contact us before we start work on a project, we should be able to cancel it. If so, no money will be debited from your account. However, if you have already received a confirmation email, and we have begun significant levels of work already, we are generally unable to cancel. However, we are usually able to change the order details upon reasonable request.

Question 5

WHY HAVEN'T I RECEIVED ANY EMAILS?

Accepted Answer

If you have placed an order but haven’t received any emails from us, please confirm the email address entered is correct. If your email is accurate and you are still unable to locate any communications, contact Client Services.

Question 6

I USED AN INCORRECT EMAIL ADDRESS.

Accepted Answer

If you have incorrectly entered your email address while placing an order, please get in touch with Client Services as soon as possible. You will be asked data protection questions to verify your account and our team will update your details.

Daniel Love

FAQs